Seattle (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • Hello,

    Seattle network is currently offline and being investigated.

    We are working hard to get this back up as soon as we can. 

    Please join our discord or keep tuned to this page for more info.

  • Date - 03/31/2021 06:09 - 03/31/2021 15:18
  • Last Updated - 03/31/2021 06:10
NC - Dacentec (Resolved)
  • Priority - Critical
  • Affecting Server - NC - (Batman)
  • Hello,

    We are aware of the issue in our North Carolina location. Our incompetent data center has gone over there maintenance window and we are not offline due to there network maintenance.

    We do not have an ETA due to the fact their website is offline as well.

    Please join our discord for more up-to-date info.

    Thanks 

     

     

     

     

     

  • Date - 03/21/2021 06:52 - 03/21/2021 07:08
  • Last Updated - 03/21/2021 06:54
NC Networks Issues (Resolved)
  • Priority - Critical
  • Affecting Server - NC - (Batman)
  • Announcements NOC <announcements@dacentec.com> Tue, Oct 20, 1:03 PM (11 hours ago) to Support, bcc: me Maintenance Window: October 21, 2020 Start Time: 00:01 EDT End Time: 05:00 EDT Services Affected: Network Services Service Location(s): 801 Main Street NW, Lenoir, North Carolina Expected Impact: Internet Service interruption of up to 60 mins during the maintenance window

     

    Please join our discord! https://discord.cycloneservers.net

  • Date - 10/21/2020 01:27 - 10/21/2020 04:53
  • Last Updated - 10/21/2020 01:28
NC (Resolved)
  • Priority - Critical
  • Affecting Server - NC - (Batman)
  • We are looking into the issue with NC Location. We can see the server was shut off due to Packet Flooding this was around the same time we were doing backups.

    At this time the datacenter will not respond and there phone number goes to a some voicemail.

    We will keep you posted. 

  • Date - 01/27/2020 18:27 - 01/27/2020 19:18
  • Last Updated - 01/27/2020 18:30
Replacement Ram (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • Hello,

    We have started the replacement.

    Done all VM's are coming back up!

  • Date - 09/10/2019 03:34
  • Last Updated - 09/10/2019 03:52
Memory Issues (Resolved)
  • Priority - High
  • "Dear Customers;

    We have identified an intermittently failing ECC memory module in our Dallas server.  We are working with data center technicians to replace this module as quickly as possible.  We apologize for the inconvenience."

     

    Update: 9:22 PM EST

    We have started the replacement and server will be going offline any moment now. If you need help or any questions please open a ticket.

    Update: 3:06 AM EST 

    We are done with the replacement and memtest and we look to be stable.

  • Date - 07/19/2019 18:17
  • Last Updated - 07/20/2019 02:06
Dallas (Resolved)
  • Priority - Critical
  • Hello,

    We are aware the Dallas server is down the KVM that the datacenter we use is crap. We are booting off the ISO at nice 1178 kbps so it's taking forever.

  • Date - 07/13/2019 22:42 - 07/14/2019 04:04
  • Last Updated - 07/13/2019 22:43
Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • We are aware that our Seattle node is offline. We are looking into the issue.

    8 AM - We are trying to see if the network will stay up longer then 30 mins. 

    3 PM If your server is offline please click on start VPS to fix this issues

    Sorry for the delay.

  • Date - 06/07/2019 22:18
  • Last Updated - 06/08/2019 14:35
Game Server - Web Hositing (Resolved)
  • Priority - Critical
  • Affecting Server - BurstNetworks
  • Hello,

    We will be reinstalling the software.

    SQL and Web Services will be offline during this.

     

  • Date - 03/31/2019 15:47 - 03/31/2019 16:16
  • Last Updated - 03/31/2019 15:48
Server Upgrades (Resolved)
  • Priority - Critical
  • Affecting Server - LA - (Daredevil)
  • This is a notice that your server will be down today for scheduled maintenance.

    We currently do not have an ETA of when the maintenance window will start or end

    This is for a hardware upgrade and we will be backing up client data before the upgrade to prevent any data loss.

    Thank you for your understanding during this upgrade.

  • Date - 11/20/2018 05:34 - 06/25/2019 22:31
  • Last Updated - 11/20/2018 05:38
Unscheduled Maintenance. (Resolved)
  • Priority - High
  • Affecting Server - Thunder
  • This is a notice that your server will be down tomorrow for unscheduled maintenance.

    We currently do not have an ETA of when the maintenance window will start.

    This is for a hardware upgrade and we will be backing up client data before the upgrade to prevent any data loss.

    Thank you for your understanding during this upgrade.

  • Date - 11/15/2018 20:25 - 11/20/2018 05:38
  • Last Updated - 11/14/2018 20:26
Network Upgrade Maintenance (Resolved)
  • Priority - High
  • Affecting Server - BVM
  • Start Time: Wednesday, November 15th 00:01 EST

    Services Affected: Network Connectivity
    Expected Impact: Temporary loss of Network Connectivity for some servers during the upgrade window

    Details: We will be performing a maintenance to upgrade aspects of our network. It has been determined that some of your services will be affected. A list of your affected accounts follows, as well as the projected date during which each will be affected. Maintenance will take place between 00:01 and 06:00 EST each day.

    NC - Backup Node

    Please note that above-expectedcted dates and times are subject to change in the event unforeseen complications arise during the maintenance. Should a change be required that will affect you, we will update this ticket as soon as possible.

  • Date - 11/15/2018 00:12 - 11/14/2018 20:26
  • Last Updated - 11/14/2018 00:13
Network Upgrade Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Thunder
  • Start Time: Wednesday, November 14th 00:01 EST

    Services Affected: Network Connectivity
    Expected Impact: Temporary loss of Network Connectivity for some servers during the upgrade window

    Details: We will be performing a maintenance to upgrade aspects of our network. It has been determined that some of your services will be affected. A list of your affected accounts follows, as well as the projected date during which each will be affected. Maintenance will take place between 00:01 and 06:00 EST each day.

    NC - CYS Node

    Please note that above-expectedcted dates and times are subject to change in the event unforeseen complications arise during the maintenance. Should a change be required that will affect you, we will update this ticket as soon as possible.

  • Date - 11/14/2018 00:07 - 11/14/2018 20:25
  • Last Updated - 11/14/2018 00:08
NC - Slow (Resolved)
  • Priority - Critical
  • Affecting Server - Thunder
  • We are aware of issues in the NC location we are now looking into the issues.

  • Date - 10/14/2018 00:06 - 11/14/2018 00:09
  • Last Updated - 10/14/2018 00:06
Slow IO / SSD Users (Resolved)
  • Priority - Critical
  • Affecting Server - LA - (Daredevil)
  • Hello,

     We are aware of slow i/o speeds we have order new hardware to reslove this issue. ETA is 2 days.

    Updated The ETA

    Update:

    You may see an issue with the following Error: "You do not have any VPS in the account?"

    Please use the following temp link:

    https://temp.cycloneservers.net:4083/#act=listvs&

    Thanks 

    Server Update is now completed. Speed should now improve.

  • Date - 07/10/2018 16:59 - 07/12/2018 00:00
  • Last Updated - 07/12/2018 17:53
Server Upgrade (Resolved)
  • Priority - High
  • Affecting Server - LA - (Daredevil)
  • Server Upgrade:

    We will be making upgrades to our LAX Node with the following:

    CPU and Adding SSD's to the server.

    Starting at 4 PM EST (1 PM PST)


    Update: 4:25 PM EST 

    CPU Swap has started.

    Update: 7:40 PM EST

    We are still working on the server. We don't have a new ETA when the server will be back online.

    Update: 11:48 PM EST

    We are still working on the server. We are experiencing an issue with one of the SSD upgrades and are getting it swapped out with a fresh one. We do not have a new ETA at this time.


    Work has been completed.

  • Date - 04/10/2018 17:20
  • Last Updated - 04/11/2018 01:35
Upstream Network Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - Seattle (Zeus)
  • ATTN: Seattle Users:

    On January 18th 2018 beginning at 05:00AM UTC, one of Wowrack transit providers will be conducting fiber related work on our Tukwila Data Center.

    During the maintenance, customers may experience latency and packet loss intermittently throughout the maintenance window as BGP re-convergence, however clients who have direct BGP with Internap or have dedicated internet service with Internap, will potentially experience multiple occurrences of connectivity loss.


    Sorry for the inconvenience.

  • Date - 01/18/2018 21:31 - 04/09/2018 18:22
  • Last Updated - 01/16/2018 21:34
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • We are aware that there is an issue with our rack. At this time it does not seem to be a power related event, but rather a network related event.

    Our network team is currently working on the issue and we will keep you posted as we have more data.

    Thank you for your patience.

    Cyclone Servers - Support Team

  • Date - 10/18/2017 23:27 - 10/20/2017 00:29
  • Last Updated - 10/18/2017 23:36
Seattle Data Center - Confidence test (Resolved)
  • Priority - High
  • Affecting Server - Seattle (Zeus)
  • Due to the recent unplanned electical event that has affected the Coloinseattle IGW03 datacenter critical power availability, our facility manager has ordered a confidence test to be performed immediately and has scheduled the test to take place on 9/27/2017 between 9:00PM - 10:00PM. During this confidence test we will have all of the necessary facility engineers along with our electrical vendors on-site to perform the test in the safest and most efficient manner. We will simulate a power outage from our utility provider and will failover all of our critical load to our backup diesel generator. Our electical vendors will also perform in-depth diagnostic of the test to gather additional data that could be crucial to the effort of stabilizing our electrical infrastructure. Once the test is complete, we will failover power back to the Utility.

  • Date - 09/27/2017 22:28
  • Last Updated - 10/01/2017 17:36
NC - Planned Upgrade (Resolved)
  • Priority - Medium
  • Affecting Server - NC - (Batman)
  • Hello,

    We are planning an upgrade in our NC location.


    We currently don't have a start a start time for this but will not go over 2 hours.

    Thanks 
    CycloneServers

  • Date - 10/02/2017 17:33 - 04/09/2018 18:22
  • Last Updated - 10/01/2017 17:35
Seattle Data Center (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • Hello,

    We are experiencing power issue in the IGW3 facility which is where our Seattle server located.

    We should an update shortly.

    Thanks 

    Update: 7:20PM EST
     
    We would like to give you an update about this outage.
    The ATS switch is not functioning properly and did not fail over to generator power. 
    We are on the phone with the vendor to resolve the issue.

    Update: 7:28PM EST

    The city power has been restored.
    However, due to the ATS not failing properly over to generator power, the UPSes are currently not passing power to the DC. 
    We are currently working on this with the vendor to restore power as quickly as possible.

    Update: 7:59PM EST 

    The server is now booting. ETA 10 mins

  • Date - 09/25/2017 17:37
  • Last Updated - 09/25/2017 19:24
Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • Hello,

    We are currently investigating the issues in our Seattle Location.

    We should have an update shortly

    Last Updated 12:07AM EST 


    Update: 1:22 am EST 

    The server appears to be back up and running 




  • Date - 09/06/2017 23:06
  • Last Updated - 09/07/2017 00:22
Hard Drive - Failure (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • We are working on getting this server backup as soon as possible.

    All your data is safe and backed up.

    Thanks
    Chris

    Update: 4:26 AM

    New HD is in we are now reinstalling the OS.


    Update: 6:09 AM

    The panel has been reinstalled we have started the restore of accounts.

    10:40am

     We're still having problems with getting backups to restore.

     If you don't need a back up we can reissue your account please submit a ticket. 

    We have switched our Backup Server 


  • Date - 08/12/2017 01:05 - 08/17/2017 00:00
  • Last Updated - 08/17/2017 17:32
Zeus - Seattle (Resolved)
  • Priority - Critical
  • Affecting Server - NC - (Batman)
  • Hello,

    We are aware of a critical outage in our Seattle Datacenter we are working as fast a possible to fix this issue.

    Thanks
    Chris

  • Date - 05/28/2017 17:21
  • Last Updated - 08/12/2017 19:42
DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • Our Datacenter is under a DDOS Attack so we can't access our server at this time.


    Thanks Mangement

  • Date - 08/12/2017 19:33 - 08/17/2017 17:32
  • Last Updated - 08/12/2017 19:42
Emergency IP Change (Resolved)
  • Priority - Critical
  • Affecting Server - NC - (Batman)
  • Hello,

    We are having to switch our IP Block in LAX Due to a DDOS and Blacklist

    Thanks 
    Cyclone

  • Date - 07/06/2017 15:08 - 07/07/2017 00:35
  • Last Updated - 07/06/2017 15:11
LAX - WonderWoman - LAX - Superman (Resolved)
  • Priority - Critical
  • Affecting Server - NC - (Batman)
  • Hello,

    We are currently investigating issues in our LAX Datacenter

    Thanks 
    Mangement

  • Date - 01/28/2017 08:53 - 01/28/2017 10:09
  • Last Updated - 01/28/2017 08:57
Dirty COW Vulnerability (Resolved)
  • Priority - Critical
  • Affecting Server - BVM
  • We have rebooted all the servers nodes to update the Kernel to fix the Dirty COW Vulnerability

  • Date - 10/27/2016 20:59 - 10/27/2016 00:00
  • Last Updated - 10/29/2016 21:00
Email Server (Resolved)
  • Priority - Medium
  • Affecting Server - Thunder
  • So email's from Cyclone Servers will appear to be spam we are working on this issue

    Thanks
    Cyclone Mangement

  • Date - 10/06/2016 19:44 - 10/07/2016 14:56
  • Last Updated - 10/06/2016 19:45
VPS Offline (Resolved)
  • Priority - Critical
  • Affecting Server - Seattle (Zeus)
  • We are currently having issues restarting the VPS, there is a bug if you hit the restart button the vps fails to boot we are currently looking into the issue

    Cyclone Mangement


    Update The Issue has been resloved

  • Date - 03/11/2016 01:21 - 03/11/2016 04:27
  • Last Updated - 03/11/2016 04:27
Server Migration - Update (Resolved)
  • Priority - Critical
  • Affecting Server - LA - (Daredevil)
  • The migration has been completed your username is now your email address and your password is the same the panel url has changed to the following:

    https://panel.cycloneservers.net:4083/

    Thanks 
    Cyclone Servers Manegment

  • Date - 03/09/2016 03:34 - 03/10/2016 00:00
  • Last Updated - 03/10/2016 03:37
IO Emergency Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - KVM-Main
  • Hello,

    Our DC is now in the process of checking the server 


  • Date - 10/24/2015 08:23 - 10/24/2015 09:14
  • Last Updated - 10/24/2015 08:24
Datacenter (Resolved)
  • Priority - Critical
  • Affecting Server - Thunder
  • So users hosted on the following IP 23.92.219.75 , the datacenter thought it would be cool to turn access off to the IP so we will keep you up to date

  • Date - 10/03/2015 15:44 - 10/20/2015 03:20
  • Last Updated - 10/03/2015 15:46
Maintenance Notification Saturday, January 24 (Resolved)
  • Priority - High
  • Affecting Server - KVM-Main
  • Maintenance Window
    Start: Saturday, January 24, 2014, 22:00 PM EST
    End:   Sunday,   January 25, 2014, 00:00 AM EST

    Services Affected
    Network, Internet


    Expected Impact

    During the maintenance window customers may experience brief periods of instability as routes re-converge throughout the internet.

  • Date - 01/24/2015 22:00 - 04/12/2017 03:20
  • Last Updated - 01/20/2015 16:42
Node 1 and Node 2 - DDOS ATTACK - Data Center (Resolved)
  • Priority - Critical
  • Affecting Server - KVM-Main
  • Many apologies but we are being DDoS'ed again.

    We understand the frustration and are working as quickly as possible to resolve the issue

    Network Admins are working on the issue right now.

  • Date - 09/16/2014 14:49 - 09/25/2014 19:39
  • Last Updated - 09/16/2014 14:50
Emergency (Network Maintenance) (Resolved)
  • Priority - Critical
  • Affecting Server - KVM-Main
  • We are working on fixing issue for some users where dns is not working and causing it to show China Ads and Wrong Locaton

  • Date - 09/11/2014 21:18 - 09/13/2014 23:06
  • Last Updated - 09/11/2014 21:19