Affecting Server - Ashburn
Hello,
We are aware that the Ashburn is currently offline. Our team has contacted the datacenter to investigate the issue, and we are working to resolve it as quickly as possible. Thank you for your patience
Update: 5:10 PM EST We are now back up!
[4:27 PM EST] Final Update:
All servers and VPS systems are now back online. If you experience any issues or need further assistance, please don’t hesitate to reach out to our support team. Thank you for your patience throughout the migration process.
[3:16 PM EST] Update:Our servers are currently being racked, and the BGP session is being configured. We anticipate approximately one more hour until all systems are fully back online. Thank you for your patience as we complete this process.[1:59 PM EST] Migration Initiated:We have officially begun the migration process. All servers and VPS systems have been powered down to ensure a smooth transition. Our team is working diligently to minimize downtime and complete the migration as quickly as possible.We would like to express our sincere gratitude for your continued trust and business with CycloneServers, LLC.
As CycloneServers continues to grow, we remain committed to providing you with the highest quality services possible. To support this growth, we are announcing a planned service-impacting maintenance from September 14th to September 16th, during which we will be migrating all services in our Ashburn, VA location to a new datacenter.
This migration is a critical step in our expansion, allowing us to offer enhanced services, increased bandwidth options, and a more reliable, premium experience for our clients. To minimize downtime, we will establish a GRE tunnel between the two datacenters, ensuring that IPs remain operational in both locations throughout the migration. Rest assured, you will not experience a full 48-hour downtime.
We will migrate servers in stages, with an estimated downtime of 2-3 hours per server. We understand the importance of uptime, and every effort will be made to keep service interruptions as brief as possible.
This upgrade is essential to continue delivering exceptional service and to accommodate future offerings. We appreciate your understanding and patience during this period.
Should you have any questions or concerns, please don’t hesitate to reach out to our support team.
Thank you once again for choosing CycloneServers.
Best regards,
The CycloneServers Team
Affecting Server - Bend OR
2024-07-21 12:31am PST - A fiber issue affecting both of our primary redundant providers (Fatbeam and Lumen) between Sandy, OR and Maupin, OR is currently being addressed with window on July 22, 2024 between midnight thru 6am PST. The Lumen NOC has advised a partially damaged cable has been identified. The damage was caused by a construction project in the area, and the cable needs to be fully cut and spliced to repair the damage. Services are expected to be impacted for 5 hours within the maintenance window.
Affecting Server - Ashburn Dedicated Servers
Date: July 1, 2024Timeline:Start Time: July 1, 2024, 12:00 AM Eastern TimeEnd Time: July 1, 2024, 7:00 PM Eastern Time
Description:We will be performing scheduled rack maintenance at our Ashburn, VA datacenter on July 1, 2024. This maintenance is necessary to migrate facilities from Evoque to Databank. During this window, all hardware will be deracked, migrated to the new facility, and reracked.
We do not expect the outage to last the entire maintenance window, but services may be interrupted intermittently during this time.
If you have any questions, please do not hesitate to contact us.
Thank you for your continued business!
It appears that the email from the past week may have been overlooked.
Update #4 - 6/21/2024
The datacenter has informed us the server will be racked today. - It's currently 1:39 AM we expected to have the server up this afternoon.
Update #3 - 6/19/2024
The server has been picked up by UPS and should be delivered tomorrow by 10:30amUpdate #2 - 6/19/2024Hello Seattle Users, The server is now packed and ready for shipment tomorrow morning.
We expect it to be up and running by Thursday or Friday at the latest.
The server has received the upgrades as per the shipment, so there should be no issues getting it operational the moment it arrives at the new data center.
Thank you,
CycloneServers Team
Update #1 - 6/17/2024 Dear Seattle Clients, We regret to inform you that our Seattle location will be closing. We will be transitioning our clients to our new data center in Bend, Oregon.
This move will bring significant upgrades, including a CPU upgrade and resolution of a RAM issue that has been causing slowdowns.
We understand this news may come as a surprise. We apologize for the sudden announcement, but we were given short notice and must vacate within 30 days. Rest assured, your data will be safe throughout this transition. You also have the option to be moved to one of our other locations, such as Dallas or Ashburn, Virginia.
The relocation process is expected to take approximately 2 to 3 days. During this 2 to 3-day period, a credit will be applied to your account for this time ,if you choose to stay with us in Bend, Oregon, this credit will not apply if you decide to move to another location. We apologize for any inconvenience this may cause.
If you have any questions, please open a support ticket or join our Discord.
We are here to assist you.
Thank you for your understanding.
CycloneServers Support Team
Affecting Server - Dallas - Node3
We have confirmed with local personnel that the facility is currently experiencing a total blackout. As a result, all customers and providers within the facility are currently down. We have not yet received an official statement from the facility regarding the power outage. We will continue to provide updates to all customers as soon as we receive more information.Update:10:39AM EST - we are now seeing services being restored and should be back up shortly.
Start Time: 2:00 P.M EST End Time: 4:00 P.M EST
Notes:
To enhance the performance of our services and provide you with a more robust experience, we are upgrading the CPUs on one of our nodes (Master) on Monday. This upgrade is designed to significantly improve server responsiveness and processing speeds.
Please be aware that this maintenance will affect some VPS clients; other servers will remain unaffected. Your services will be temporarily unavailable during the upgrade period. However, you might be able to reconnect shortly after the downtime begins, depending on how quickly we can complete the upgrades for server. While we aim for a shorter maintenance window, we have scheduled additional time to handle any unforeseen complications. During the maintenance period, please avoid opening support tickets related to connectivity issues.
We will notify you as soon as the maintenance is complete. We are committed to completing this upgrade as swiftly as possible to minimize any inconvenience. We apologize for any disruption this may cause and appreciate your understanding and cooperation.
This CPU upgrade is crucial for enhancing the overall reliability and performance of our services, ensuring smoother and faster operations in the future.
Update: 12:56 PM
We are aware of the network outage right now causing all services to be down. We are currently working on getting this fixed ASAP. We deeply apologize for the inconvenience. This is on the datacenter side and we are working with them to get services restored ASAP
We regret to inform you that there is currently a datacenter outage in our NC location.
We are aware of the issue and are working to resolve it as quickly as possible. Unfortunately, we have been unable to get in contact with the datacenter support team due to their own system being down.
We understand the inconvenience this outage may cause and assure you that we are doing everything we can to restore services as soon as possible.
Our technical team is actively monitoring the situation and working to resolve the issue as quickly as possible.
We appreciate your patience and understanding during this time. We will continue to keep you updated as more information becomes available.
Please feel free to reach out to us with any questions or concerns you may have.
We are aware that the server is offline! , we don't have access to our IMPI or anything. We have contacted data center watch could be hours because they are the slowest on the planet.
Thanks
Update:
We have started to restore VM's this will be a slow process.
After some exhaustive testing, we have determined that the current server is no longer capable of meeting our needs.
A new server is currently being built in place for its replacement. (ETA will be available soon)
As this type of incident is covered by our TOS and SLA.
Cyclone Servers Incident Response Team
Seattle Server is failing to boot, we are looking into the issues.
We are aware of the issue in Seattle - We are having network issues and we are working with the data center to get it back up as soon as we can!
Hello Seattle Clients,
We still have not nailed down the issue of very bad SSD speeds.
Update: #1 6:39 AM EST - We still have 13 clients that are still being backed up the server is running very slow on the drives causing backups to take a while.
Update: #2:
To our Seattle clients,
During our maintenance, one of the hard drives in our Seattle location took an early bow. To prevent data loss, we have backed everything up
at an off-site location, and have already ordered replacements for the failed drive, and the other two were installed at the same time.
Unfortunately, the drives will not arrive at the data center until Tuesday. We apologize for the extended downtime and are doing everything we have
the capability to do in order to make this as short as possible. In the meantime, please do not try and start any server(s) in Seattle the location that is marked as offline, to prevent any corruption or data loss.
Thank you for your patience,
Update #3 - The replacement drives are now on site awaiting for the data center to install them. 8:03 PM EST
Update #4 - We have started to restore all VPS's to the new drives.
Update #5 - We have 13 accounts that are still restoring. (Your server will auto be online when the restore is done but will not show up in the billing panel until later today)
All users are now restored.
We are fixing a ram issue in this location. We will keep you posted.
Seattle network is currently offline and being investigated.
We are working hard to get this back up as soon as we can.
Please join our discord or keep tuned to this page for more info.
We are aware of the issue in our North Carolina location. Our incompetent data center has gone over there maintenance window and we are not offline due to there network maintenance.
We do not have an ETA due to the fact their website is offline as well.
Please join our discord for more up-to-date info.
Announcements NOC <[email protected]> Tue, Oct 20, 1:03 PM (11 hours ago) to Support, bcc: me Maintenance Window: October 21, 2020 Start Time: 00:01 EDT End Time: 05:00 EDT Services Affected: Network Services Service Location(s): 801 Main Street NW, Lenoir, North Carolina Expected Impact: Internet Service interruption of up to 60 mins during the maintenance window
Please join our discord! https://discord.cycloneservers.net
We are looking into the issue with NC Location. We can see the server was shut off due to Packet Flooding this was around the same time we were doing backups.
At this time the datacenter will not respond and there phone number goes to a some voicemail.
We will keep you posted.
We have started the replacement.
Done all VM's are coming back up!
"Dear Customers;
We have identified an intermittently failing ECC memory module in our Dallas server. We are working with data center technicians to replace this module as quickly as possible. We apologize for the inconvenience."
Update: 9:22 PM EST
We have started the replacement and server will be going offline any moment now. If you need help or any questions please open a ticket.
Update: 3:06 AM EST
We are done with the replacement and memtest and we look to be stable.
We are aware the Dallas server is down the KVM that the datacenter we use is crap. We are booting off the ISO at nice 1178 kbps so it's taking forever.
We are aware that our Seattle node is offline. We are looking into the issue.
8 AM - We are trying to see if the network will stay up longer then 30 mins.
3 PM If your server is offline please click on start VPS to fix this issues
Sorry for the delay.
We will be reinstalling the software.
SQL and Web Services will be offline during this.
This is a notice that your server will be down today for scheduled maintenance.
We currently do not have an ETA of when the maintenance window will start or end
This is for a hardware upgrade and we will be backing up client data before the upgrade to prevent any data loss.
Thank you for your understanding during this upgrade.
Affecting Server - Hurricane (Webzuo Node)
This is a notice that your server will be down tomorrow for unscheduled maintenance.
We currently do not have an ETA of when the maintenance window will start.
Start Time: Wednesday, November 15th 00:01 EST
Services Affected: Network ConnectivityExpected Impact: Temporary loss of Network Connectivity for some servers during the upgrade windowDetails: We will be performing a maintenance to upgrade aspects of our network. It has been determined that some of your services will be affected. A list of your affected accounts follows, as well as the projected date during which each will be affected. Maintenance will take place between 00:01 and 06:00 EST each day.NC - Backup NodePlease note that above-expectedcted dates and times are subject to change in the event unforeseen complications arise during the maintenance. Should a change be required that will affect you, we will update this ticket as soon as possible.
Start Time: Wednesday, November 14th 00:01 EST
Services Affected: Network ConnectivityExpected Impact: Temporary loss of Network Connectivity for some servers during the upgrade windowDetails: We will be performing a maintenance to upgrade aspects of our network. It has been determined that some of your services will be affected. A list of your affected accounts follows, as well as the projected date during which each will be affected. Maintenance will take place between 00:01 and 06:00 EST each day.NC - CYS NodePlease note that above-expectedcted dates and times are subject to change in the event unforeseen complications arise during the maintenance. Should a change be required that will affect you, we will update this ticket as soon as possible.
We are aware of issues in the NC location we are now looking into the issues.
Hello, We are aware of slow i/o speeds we have order new hardware to reslove this issue. ETA is 2 days.Updated The ETAUpdate:You may see an issue with the following Error: "You do not have any VPS in the account?"Please use the following temp link:https://temp.cycloneservers.net:4083/#act=listvs&Thanks Server Update is now completed. Speed should now improve.
Server Upgrade:We will be making upgrades to our LAX Node with the following:CPU and Adding SSD's to the server.Starting at 4 PM EST (1 PM PST)Update: 4:25 PM EST CPU Swap has started.Update: 7:40 PM ESTWe are still working on the server. We don't have a new ETA when the server will be back online.Update: 11:48 PM ESTWe are still working on the server. We are experiencing an issue with one of the SSD upgrades and are getting it swapped out with a fresh one. We do not have a new ETA at this time.Work has been completed.
ATTN: Seattle Users:On January 18th 2018 beginning at 05:00AM UTC, one of Wowrack transit providers will be conducting fiber related work on our Tukwila Data Center. During the maintenance, customers may experience latency and packet loss intermittently throughout the maintenance window as BGP re-convergence, however clients who have direct BGP with Internap or have dedicated internet service with Internap, will potentially experience multiple occurrences of connectivity loss.Sorry for the inconvenience.
We are aware that there is an issue with our rack. At this time it does not seem to be a power related event, but rather a network related event. Our network team is currently working on the issue and we will keep you posted as we have more data. Thank you for your patience. Cyclone Servers - Support Team
Due to the recent unplanned electical event that has affected the Coloinseattle IGW03 datacenter critical power availability, our facility manager has ordered a confidence test to be performed immediately and has scheduled the test to take place on 9/27/2017 between 9:00PM - 10:00PM. During this confidence test we will have all of the necessary facility engineers along with our electrical vendors on-site to perform the test in the safest and most efficient manner. We will simulate a power outage from our utility provider and will failover all of our critical load to our backup diesel generator. Our electical vendors will also perform in-depth diagnostic of the test to gather additional data that could be crucial to the effort of stabilizing our electrical infrastructure. Once the test is complete, we will failover power back to the Utility.
We are planning an upgrade in our NC location.We currently don't have a start a start time for this but will not go over 2 hours.Thanks CycloneServers
We are currently investigating the issues in our Seattle Location.We should have an update shortlyLast Updated 12:07AM EST Update: 1:22 am EST The server appears to be back up and running
We are working on getting this server backup as soon as possible.All your data is safe and backed up.ThanksChrisUpdate: 4:26 AMNew HD is in we are now reinstalling the OS.Update: 6:09 AMThe panel has been reinstalled we have started the restore of accounts.10:40am We're still having problems with getting backups to restore. If you don't need a back up we can reissue your account please submit a ticket. We have switched our Backup Server
Hello,We are aware of a critical outage in our Seattle Datacenter we are working as fast a possible to fix this issue.ThanksChris
Our Datacenter is under a DDOS Attack so we can't access our server at this time.Thanks Mangement
Hello,We are having to switch our IP Block in LAX Due to a DDOS and BlacklistThanks Cyclone
Hello,We are currently investigating issues in our LAX DatacenterThanks Mangement
We have rebooted all the servers nodes to update the Kernel to fix the Dirty COW Vulnerability
So email's from Cyclone Servers will appear to be spam we are working on this issueThanksCyclone Mangement
We are currently having issues restarting the VPS, there is a bug if you hit the restart button the vps fails to boot we are currently looking into the issueCyclone MangementUpdate The Issue has been resloved
The migration has been completed your username is now your email address and your password is the same the panel url has changed to the following:https://panel.cycloneservers.net:4083/Thanks Cyclone Servers Manegment
Hello,Our DC is now in the process of checking the serverÂÂ
So users hosted on the following IP 23.92.219.75 , the datacenter thought it would be cool to turn access off to the IP so we will keep you up to date
Maintenance WindowStart: Saturday, January 24, 2014, 22:00 PM ESTEnd:  Sunday,  January 25, 2014, 00:00 AM ESTServices AffectedNetwork, InternetExpected ImpactDuring the maintenance window customers may experience brief periods of instability as routes re-converge throughout the internet.
We are working on fixing issue for some users where dns is not working and causing it to show China Ads and Wrong Locaton