ASHBURN VA incidente rezolvate
Prioritate - Critică Afectează Server - Ashburn (Node3)

Update: 12:56 PM 

 

We are aware of the network outage right now causing all services to be down. We are currently working on getting this fixed ASAP. We deeply apologize for the inconvenience. This is on the datacenter side and we are working with them to get services restored ASAP

OUTAGE incidente rezolvate
Prioritate - Critică Afectează Server - Lenoir NC

We regret to inform you that there is currently a datacenter outage in our NC location.

 

We are aware of the issue and are working to resolve it as quickly as possible. Unfortunately, we have been unable to get in contact with the datacenter support team due to their own system being down.

 

We understand the inconvenience this outage may cause and assure you that we are doing everything we can to restore services as soon as possible.

 

Our technical team is actively monitoring the situation and working to resolve the issue as quickly as possible.

 

We appreciate your patience and understanding during this time. We will continue to keep you updated as more information becomes available.

 

Please feel free to reach out to us with any questions or concerns you may have.

 

Thank you for your understanding.

Down incidente rezolvate
Prioritate - Critică Afectează Server - Jacksonville FL

Hello,

 

We are aware that the server is offline! , we don't have access to our IMPI or anything.  We have contacted data center watch could be hours because they are the slowest on the planet.

Thanks 

Seattle - Hardware Failure incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Hello,

Update:


We have started to restore VM's this will be a slow process.

 

Thanks

 

 

 

Hello,

After some exhaustive testing, we have determined that the current server is no longer capable of meeting our needs.

 

A new server is currently being built in place for its replacement. (ETA will be available soon)

 

As this type of incident is covered by our TOS and SLA.

 

 

Thanks 

Cyclone Servers Incident Response Team

 

 

 

 

Seattle incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Hello,

Seattle Server is failing to boot, we are looking into the issues.

Thanks

Major Network Outage incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Hello,

We are aware of the issue in Seattle - We are having network issues and we are working with the data center to get it back up as soon as we can!

Seattle - Drive / Raid Issue incidente rezolvate
Prioritate - Ridicată Afectează Server - Seattle

Hello Seattle Clients,

 

We still have not nailed down the issue of very bad SSD speeds.

Update:  #1 6:39 AM EST - We still have 13 clients that are still being backed up the server is running very slow on the drives causing backups to take a while.

Update: #2:

To our Seattle clients,

During our maintenance, one of the hard drives in our Seattle location took an early bow. To prevent data loss, we have backed everything up

at an off-site location, and have already ordered replacements for the failed drive, and the other two were installed at the same time.

Unfortunately, the drives will not arrive at the data center until Tuesday. We apologize for the extended downtime and are doing everything we have

the capability to do in order to make this as short as possible. In the meantime, please do not try and start any server(s) in Seattle the location that is marked as offline, to prevent any corruption or data loss.

Thank you for your patience,

Update #3 -  The replacement drives are now on site awaiting for the data center to install them. 8:03 PM EST

Update #4 - We have started to restore all VPS's to the new drives.

Update #5 - We have 13 accounts that are still restoring. (Your server will auto be online when the restore is done but will not show up in the billing panel until later today)

 

All users are now restored.

 

 

 

 

Upgrade incidente rezolvate
Prioritate - Critică

Hello,

 

We are fixing a ram issue in this location. We will keep you posted.

Seattle incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Hello,

Seattle network is currently offline and being investigated.

We are working hard to get this back up as soon as we can. 

Please join our discord or keep tuned to this page for more info.

NC - Dacentec incidente rezolvate
Prioritate - Critică Afectează Server - Lenoir NC

Hello,

We are aware of the issue in our North Carolina location. Our incompetent data center has gone over there maintenance window and we are not offline due to there network maintenance.

We do not have an ETA due to the fact their website is offline as well.

Please join our discord for more up-to-date info.

Thanks 

 

 

 

 

 

NC Networks Issues incidente rezolvate
Prioritate - Critică Afectează Server - Lenoir NC

Announcements NOC <[email protected]> Tue, Oct 20, 1:03 PM (11 hours ago) to Support, bcc: me Maintenance Window: October 21, 2020 Start Time: 00:01 EDT End Time: 05:00 EDT Services Affected: Network Services Service Location(s): 801 Main Street NW, Lenoir, North Carolina Expected Impact: Internet Service interruption of up to 60 mins during the maintenance window

 

Please join our discord! https://discord.cycloneservers.net

NC incidente rezolvate
Prioritate - Critică Afectează Server - Lenoir NC

We are looking into the issue with NC Location. We can see the server was shut off due to Packet Flooding this was around the same time we were doing backups.

At this time the datacenter will not respond and there phone number goes to a some voicemail.

We will keep you posted. 

Replacement Ram incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Hello,

We have started the replacement.

Done all VM's are coming back up!

Memory Issues incidente rezolvate
Prioritate - Ridicată

"Dear Customers;

We have identified an intermittently failing ECC memory module in our Dallas server.  We are working with data center technicians to replace this module as quickly as possible.  We apologize for the inconvenience."

 

Update: 9:22 PM EST

We have started the replacement and server will be going offline any moment now. If you need help or any questions please open a ticket.

Update: 3:06 AM EST 

We are done with the replacement and memtest and we look to be stable.

Dallas incidente rezolvate
Prioritate - Critică

Hello,

We are aware the Dallas server is down the KVM that the datacenter we use is crap. We are booting off the ISO at nice 1178 kbps so it's taking forever.

Outage incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

We are aware that our Seattle node is offline. We are looking into the issue.

8 AM - We are trying to see if the network will stay up longer then 30 mins. 

3 PM If your server is offline please click on start VPS to fix this issues

Sorry for the delay.

Game Server - Web Hositing incidente rezolvate
Prioritate - Critică

Hello,

We will be reinstalling the software.

SQL and Web Services will be offline during this.

 

Server Upgrades incidente rezolvate
Prioritate - Critică

This is a notice that your server will be down today for scheduled maintenance.

We currently do not have an ETA of when the maintenance window will start or end

This is for a hardware upgrade and we will be backing up client data before the upgrade to prevent any data loss.

Thank you for your understanding during this upgrade.

Unscheduled Maintenance. incidente rezolvate
Prioritate - Ridicată Afectează Server - Hurricane (CPanel Node)

This is a notice that your server will be down tomorrow for unscheduled maintenance.

We currently do not have an ETA of when the maintenance window will start.

This is for a hardware upgrade and we will be backing up client data before the upgrade to prevent any data loss.

Thank you for your understanding during this upgrade.

Network Upgrade Maintenance incidente rezolvate
Prioritate - Ridicată

Start Time: Wednesday, November 15th 00:01 EST

Services Affected: Network Connectivity
Expected Impact: Temporary loss of Network Connectivity for some servers during the upgrade window

Details: We will be performing a maintenance to upgrade aspects of our network. It has been determined that some of your services will be affected. A list of your affected accounts follows, as well as the projected date during which each will be affected. Maintenance will take place between 00:01 and 06:00 EST each day.

NC - Backup Node

Please note that above-expectedcted dates and times are subject to change in the event unforeseen complications arise during the maintenance. Should a change be required that will affect you, we will update this ticket as soon as possible.

Network Upgrade Maintenance incidente rezolvate
Prioritate - Ridicată Afectează Server - Hurricane (CPanel Node)

Start Time: Wednesday, November 14th 00:01 EST

Services Affected: Network Connectivity
Expected Impact: Temporary loss of Network Connectivity for some servers during the upgrade window

Details: We will be performing a maintenance to upgrade aspects of our network. It has been determined that some of your services will be affected. A list of your affected accounts follows, as well as the projected date during which each will be affected. Maintenance will take place between 00:01 and 06:00 EST each day.

NC - CYS Node

Please note that above-expectedcted dates and times are subject to change in the event unforeseen complications arise during the maintenance. Should a change be required that will affect you, we will update this ticket as soon as possible.

NC - Slow incidente rezolvate
Prioritate - Critică Afectează Server - Hurricane (CPanel Node)

We are aware of issues in the NC location we are now looking into the issues.

Slow IO / SSD Users incidente rezolvate
Prioritate - Critică

Hello,

 We are aware of slow i/o speeds we have order new hardware to reslove this issue. ETA is 2 days.

Updated The ETA

Update:

You may see an issue with the following Error: "You do not have any VPS in the account?"

Please use the following temp link:

https://temp.cycloneservers.net:4083/#act=listvs&

Thanks 

Server Update is now completed. Speed should now improve.

Server Upgrade incidente rezolvate
Prioritate - Ridicată

Server Upgrade:

We will be making upgrades to our LAX Node with the following:

CPU and Adding SSD's to the server.

Starting at 4 PM EST (1 PM PST)


Update: 4:25 PM EST 

CPU Swap has started.

Update: 7:40 PM EST

We are still working on the server. We don't have a new ETA when the server will be back online.

Update: 11:48 PM EST

We are still working on the server. We are experiencing an issue with one of the SSD upgrades and are getting it swapped out with a fresh one. We do not have a new ETA at this time.


Work has been completed.

Upstream Network Maintenance incidente rezolvate
Prioritate - Medie Afectează Server - Seattle

ATTN: Seattle Users:

On January 18th 2018 beginning at 05:00AM UTC, one of Wowrack transit providers will be conducting fiber related work on our Tukwila Data Center.

During the maintenance, customers may experience latency and packet loss intermittently throughout the maintenance window as BGP re-convergence, however clients who have direct BGP with Internap or have dedicated internet service with Internap, will potentially experience multiple occurrences of connectivity loss.


Sorry for the inconvenience.

Network Outage incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

We are aware that there is an issue with our rack. At this time it does not seem to be a power related event, but rather a network related event.

Our network team is currently working on the issue and we will keep you posted as we have more data.

Thank you for your patience.

Cyclone Servers - Support Team

Seattle Data Center - Confidence test incidente rezolvate
Prioritate - Ridicată Afectează Server - Seattle

Due to the recent unplanned electical event that has affected the Coloinseattle IGW03 datacenter critical power availability, our facility manager has ordered a confidence test to be performed immediately and has scheduled the test to take place on 9/27/2017 between 9:00PM - 10:00PM. During this confidence test we will have all of the necessary facility engineers along with our electrical vendors on-site to perform the test in the safest and most efficient manner. We will simulate a power outage from our utility provider and will failover all of our critical load to our backup diesel generator. Our electical vendors will also perform in-depth diagnostic of the test to gather additional data that could be crucial to the effort of stabilizing our electrical infrastructure. Once the test is complete, we will failover power back to the Utility.

NC - Planned Upgrade incidente rezolvate
Prioritate - Medie Afectează Server - Lenoir NC

Hello,

We are planning an upgrade in our NC location.


We currently don't have a start a start time for this but will not go over 2 hours.

Thanks 
CycloneServers

Seattle Data Center incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Hello,

We are experiencing power issue in the IGW3 facility which is where our Seattle server located.

We should an update shortly.

Thanks 

Update: 7:20PM EST
 
We would like to give you an update about this outage.
The ATS switch is not functioning properly and did not fail over to generator power. 
We are on the phone with the vendor to resolve the issue.

Update: 7:28PM EST

The city power has been restored.
However, due to the ATS not failing properly over to generator power, the UPSes are currently not passing power to the DC. 
We are currently working on this with the vendor to restore power as quickly as possible.

Update: 7:59PM EST 

The server is now booting. ETA 10 mins

Outage incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Hello,

We are currently investigating the issues in our Seattle Location.

We should have an update shortly

Last Updated 12:07AM EST 


Update: 1:22 am EST 

The server appears to be back up and running 




Hard Drive - Failure incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

We are working on getting this server backup as soon as possible.

All your data is safe and backed up.

Thanks
Chris

Update: 4:26 AM

New HD is in we are now reinstalling the OS.


Update: 6:09 AM

The panel has been reinstalled we have started the restore of accounts.

10:40am

 We're still having problems with getting backups to restore.

 If you don't need a back up we can reissue your account please submit a ticket. 

We have switched our Backup Server 


Zeus - Seattle incidente rezolvate
Prioritate - Critică Afectează Server - Lenoir NC

Hello,

We are aware of a critical outage in our Seattle Datacenter we are working as fast a possible to fix this issue.

Thanks
Chris

DDOS Attack incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

Our Datacenter is under a DDOS Attack so we can't access our server at this time.


Thanks Mangement

Emergency IP Change incidente rezolvate
Prioritate - Critică Afectează Server - Lenoir NC

Hello,

We are having to switch our IP Block in LAX Due to a DDOS and Blacklist

Thanks 
Cyclone

LAX - WonderWoman - LAX - Superman incidente rezolvate
Prioritate - Critică Afectează Server - Lenoir NC

Hello,

We are currently investigating issues in our LAX Datacenter

Thanks 
Mangement

Dirty COW Vulnerability incidente rezolvate
Prioritate - Critică

We have rebooted all the servers nodes to update the Kernel to fix the Dirty COW Vulnerability

Email Server incidente rezolvate
Prioritate - Medie Afectează Server - Hurricane (CPanel Node)

So email's from Cyclone Servers will appear to be spam we are working on this issue

Thanks
Cyclone Mangement

VPS Offline incidente rezolvate
Prioritate - Critică Afectează Server - Seattle

We are currently having issues restarting the VPS, there is a bug if you hit the restart button the vps fails to boot we are currently looking into the issue

Cyclone Mangement


Update The Issue has been resloved

Server Migration - Update incidente rezolvate
Prioritate - Critică

The migration has been completed your username is now your email address and your password is the same the panel url has changed to the following:

https://panel.cycloneservers.net:4083/

Thanks 
Cyclone Servers Manegment

IO Emergency Reboot incidente rezolvate
Prioritate - Critică

Hello,

Our DC is now in the process of checking the server 


Datacenter incidente rezolvate
Prioritate - Critică Afectează Server - Hurricane (CPanel Node)

So users hosted on the following IP 23.92.219.75 , the datacenter thought it would be cool to turn access off to the IP so we will keep you up to date

Maintenance Notification Saturday, January 24 incidente rezolvate
Prioritate - Ridicată

Maintenance Window
Start: Saturday, January 24, 2014, 22:00 PM EST
End:   Sunday,   January 25, 2014, 00:00 AM EST

Services Affected
Network, Internet


Expected Impact

During the maintenance window customers may experience brief periods of instability as routes re-converge throughout the internet.

Node 1 and Node 2 - DDOS ATTACK - Data Center incidente rezolvate
Prioritate - Critică

Many apologies but we are being DDoS'ed again.

We understand the frustration and are working as quickly as possible to resolve the issue

Network Admins are working on the issue right now.

Emergency (Network Maintenance) incidente rezolvate
Prioritate - Critică

We are working on fixing issue for some users where dns is not working and causing it to show China Ads and Wrong Locaton